Do you have a question about our products? Unsure about a size or fit?
We are here to help.
Frequently Asked Questions
How do I make a return?
Is the item you received not what you expected?
You can exchange or return it within 30 days.
- To return an online order:
It couldn't be simpler. Just follow the procedure right here.
- Return in-store
You can visit one of our stores and present your order confirmation or your receipt as proof of purchase. All items must be intact and have their original tags attached.
- Return procedure
Upon receipt of the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be issued to the original payment method within 10 business days.
What happens if my package is lost or arrives damaged?
Lost packages
At Frédéric Costa, we do our utmost to ensure that every order is prepared with the greatest care and reaches you in perfect condition.
If your order is lost during transit, please contact our customer service team via the form above or at the email address contact@frederic-costa.com, providing your order number and all relevant details.
Our team will do everything possible to find a quick solution.
Damaged packages
We understand the disappointment caused by receiving a damaged package. In this case, please contact customer service via the form above or at the email address contact@frederic-costa.com within 24 hours of receiving the order, including photos of the damaged items or package.
We will examine the documents provided and, where applicable, proceed with a replacement or a refund.
How can I track my order?
Once your order has been placed and processed, you will receive a confirmation email containing your order details.
This email will include a tracking number and a link to our tracking page.
Click the tracking number link or enter the tracking number on our tracking page.
Tracking information may not be available immediately after placing your order. It may take up to 1 business day for the number to become active in our system. If you do not see an update right away, please be patient and check back later.